Return and Refund Policy

Returns, Refunds, and Special Orders Policy for Cheer Life Apparel

Last Updated: August 15, 2023

Thank you for shopping at Cheer Life Apparel. We want you to be completely satisfied with your purchase, and we have outlined our Returns, Refunds, and Special Orders Policy to provide you with a clear understanding of how these processes work. Please read this policy carefully before making a purchase.

1. Returns and Refunds:

1.1 Eligibility for Returns: We accept returns for items that are unused, in their original condition, and with all original tags and packaging intact. To be eligible for a return, you must initiate the return process within 5 days of receiving your order.

1.2 Return Process: To initiate a return, please contact our customer service team at Cheer Life Apparel with your order number and a brief description of the reason for the return. Our team will guide you through the return process and provide you with instructions on how to package and send back the item.

1.3 Refunds: Upon receiving the returned item and verifying its condition, we will process your refund within 3 business days. The refund will be issued to the original payment method used for the purchase. Please note that shipping fees are non-refundable, and you will be responsible for return shipping costs.

2. Special Orders:

2.1 Placing a Special Order: For items that are marked as special orders or customized products, please note that these items are not eligible for return or refund unless they arrive damaged or defective. Special orders are items that are not typically stocked in our inventory and are specifically ordered for you based on your preferences.

2.2 Damaged or Defective Special Orders: In the event that a special order item arrives damaged or defective, please contact us within 3 days of receiving the item. We will work with you to provide a replacement or a suitable resolution.

3. Exchanges:

At this time, we do not offer direct exchanges. If you wish to exchange an item, you will need to return the unwanted item following our return process and place a new order for the desired item.

4. Cancellations:

Cancellations for regular items can be made within 2 hours of placing your order. For special order items, cancellations are subject to the terms and conditions set by our suppliers. Please contact us as soon as possible if you need to cancel an order.

5. Contact Us:

If you have any questions, concerns, or inquiries about our Returns, Refunds, and Special Orders Policy, please contact our customer service team at info@cheerlifeapparel.com.

By making a purchase at Cheer Life Apparel, you agree to abide by the terms and conditions of this policy. We reserve the right to modify or update this policy at any time, and the latest version will be posted on our website.